Refund policy

Refund Policy: 30-Day Happiness Guarantee

 

Your satisfaction is our top priority. If you are not completely happy with your purchase, please review our hassle-free refund policy below.

1. Refund Request Period You may request a refund within 30 days from the date of delivery.

2. Eligible Items Refunds or exchanges are accepted only for:

• Unused and unworn items in their original condition and packaging.

• Products with manufacturing defects.

Customized or worn items are not eligible for a refund.

3. Refund Process Contact our Customer Support Team first at:

$\text{edgebabyhair2020}@\text{gmail.com}$

Once your request is received, we will guide you through the correct return process. After we receive and inspect your returned item, we will initiate a refund immediately. The refunded amount will be credited to your original payment method, usually within 5 business days.

4. Return Shipping Cost

• If the return is due to a product defect or our error, we will cover the shipping cost.

• For a simple change of mind or personal reasons, the customer is responsible for the return shipping fees.

5. International Returns (For Global Customers)

Global Customers: Please DO NOT send products to the South Korea address below without prior authorization.

For all international returns, please contact our support team first ($\text{edgebabyhair2020}@\text{gmail.com}$) to receive specific return instructions and the return address tailored to your region. Our goal is to provide you with the most efficient and cost-effective return process possible.

6. Return Address (Base of Operations) EdgeBabyHair : 2901ho , 67-39 Aeryeonjeong-ro, Icheon-si, Gyeonggi-do, Republic of Korea 17372

Please make sure to include your order number in the return package.

7. Non-Refundable Cases

• Refund requests made after 30 days of delivery.

• Used, damaged, or customized items.

• Items without original packaging or tags.